English on the Telephone - عيون العرب

lavender · #1 01-12-2008, 08:17 PM

English on the Telephone

These are some of the most common telephone phrases used when answering a business call. You should learn them until you are comfortable using them.

Telephone calls - Common English phrases.

Answering the phone:-

Good morning/afternoon XYZ Ltd. How can I help you

Connecting a caller:-

I'll put you through now.
One moment please.
Explaining there's a problem:-

I'm sorry, but the line's engaged at the moment.
I'm sorry. There's no reply.
I'm sorry, but he/she's out of the office at the moment.
I'm afraid he/she's on the other line at the moment.
Offering help:-

Would you like to hold?
Is there anyone else who could help you?
Can I take a message?
Maybe I can help you?
Offer a return call:-

Perhaps he/she can call you back?
Could he/she call you back?

Offering to take a message:-

Can I take a message for him/her?
Would you like to leave a message?
Asking for the caller's name and number:-

Could I have your name and number, please?
Could you give me your name and number, please?
Checking the information:-

Could you spell that, please?
Can I just check that again, please?

Could you repeat that, please?

منقول للأفادة

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